A crypto trader claiming to have $3.1 million unfairly frozen on MEXC claims they were offered to fly to Malaysia in person to address the situation, which they have declined.
A crypto whale who has $3.1 million in funds frozen on crypto exchange MEXC claims he was told to fly to Malaysia to prove his identity in person to have his funds released quickly.
According to screenshots shared by the pseudonymous crypto trader “White Whale,” MEXC’s global head of customer service offered him an “exclusive invitation” to Malaysia to have an “in-depth communication with the leadership team” about the frozen assets.
The reported move would be outside the norm for crypto exchanges. Know Your Customer solutions typically involve proof of address, verification of source of funds, identification, and other documents that can be sent online.
