A woman who saw a man falling from an upper tier at Wembley Stadium says a similar incident at an Oasis concert over the weekend in which a fan died makes her wonder whether lessons have been learned.
Stephanie Good, 39, said a man fell during a Euro 2020 match between England and Croatia at Wembley in June 2021.
He landed “right next to where we were” on the “stairwell between rows of seats”, she said.
Named as Jon, he reportedly survived but suffered two broken ankles, a fractured femur and fractured pelvis just before kick-off.
Ms Good said she tried to give feedback but was unable to and felt the “emergency response was really lacking”.
Oasis, meanwhile, said they were “shocked and saddened to hear of the tragic death of a fan” at their Wembley concert on Saturday.
The man reportedly fell from the stadium’s upper tier.
In his 40s, he was found with “injuries consistent with a fall” and pronounced dead at the scene, the Met Police said.
Ms Good, an NHS manager from east London, said what happened at the Oasis gig was “so similar” to what she witnessed that it made her wonder “were lessons learned”?
During that incident, among stadium staff “nobody seemed to know what to do”, she told the Press Association.
She thinks the man may have been trying to attach a flag to the front of a stand and “somehow managed to fall straight over”.
She said: “They (staff) didn’t seem well-trained in terms of how to respond to a really big emergency.
“Their stewards were kind of paralysed a little bit by fear, or they just weren’t well trained and didn’t know how to call for paramedics.
“It was us who were sort of shouting at them that they needed to get some paramedics.
“The first person on the scene wasn’t a stadium paramedic or St John Ambulance. It was an off-duty firefighter who had seen the guy fall and ran down to just try and offer some help.”
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Regarding the follow-up, Ms Good said staff moved spectators to other seats but did not ask for witness statements.
She added: “They didn’t seek any input from people who’d seen the incident or the aftermath of it. They didn’t seem interested in speaking to anybody about it.
“I was a bit concerned, because I felt that the emergency response was really lacking.”
She then tried to get in touch to give feedback, but was unable to do so and did not receive a response to a message on social media, she said.
A Wembley spokesperson said: “Wembley Stadium operates to a very high health and safety standard, fully meeting legal requirements for the safety of spectators and staff, and is certified to and compliant with the ISO 45001 standard.
“We work very closely and collaboratively with all relevant event delivery stakeholders – including event owners, local authorities, the Sports Grounds Safety Authority and the police – to deliver events to high standards of safety, security and service for everyone attending or working in the venue.”
