Meghan Markle’s As Ever is apparently still having distribution issues.
Us Weekly placed an order for several products from Meghan’s June launch, but when the box arrived, the apricot spread was missing. Us did, however, still receive the flower sprinkles from Meghan’s summer launch.
After contacting the customer service team over the missing item, an apologetic email was received.
“Due to high demand, we are unable to fulfill your order of the apricot spread at this time. We are refunding your purchase of this item by the end of this week,” the email read. “In addition to the refund, we want you to know that when the apricot spread is back in stock, you will be the first to receive it, free of charge.”
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The message came “on behalf of the As Ever customer service team” and included a thank you for supporting the company.
“Please let our customer service team ([email protected]) know if you have any questions, and thank you for your understanding,” the email concluded.
Several social media users have revealed that they received a similar message. Us Weekly has reached out to Team Sussex for further comment.
This is not the first time Meghan’s As Ever team has been forced to send out customer service emails over missing items.
In April, Meghan wrote a letter to As Ever customers who ordered the brand’s limited edition honey — but never received it.
“My goodness, what a whirlwind this week has been!” she wrote, according to screenshots shared on social media. “Thank you for the support. It really means so much to me.”
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The issue occurred “due to overselling,” Meghan’s note explained at the time.
“Please know the team worked very hard in every department and felt just as sad when we learned what had happened,” she continued. “I know it’s not the same as the limited edition item you had your heart set on (I would feel the same!) so I would also like to promise you something else. When our next limited edition item drop happens, you won’t just be the first to know … you’ll be the first to receive it.”
Us subsequently learned that the issue arose because orders outpaced inventory following an overwhelming response to As Ever. Only a small number of orders for the honey were accepted on the site after the product had been sold out and the company offered refunds plus another item of the customer’s choosing.
